Zarveil | Frequently Asked Questions (FAQs)
General Inquiries
Q: What is Zarveil?
A: Zarveil is an online store specializing in Pakistani and Indian style chiffon maxis, gowns, salwar kameez and shirt trouser suits for women. We offer a range of elegant and traditional designs perfect for various occasions, combining quality with timeless fashion.
Q: Where are you located?
A: Zarveil is based in the USA, but we cater to customers worldwide with our beautiful collection of ethnic women's clothing.
Q: Do you have a physical store?
A: Currently, Zarveil operates exclusively online. This allows us to bring you the latest trends in ethnic fashion directly to your doorstep.
Product Inquiries
Q: What materials are your clothes made from?
A: Our clothing is made from high-quality chiffon, ensuring a comfortable and elegant fit perfect for any occasion.
Q: How do I find my size?
A: You can refer to our detailed size chart available on each product page. If you need further assistance, please contact our support team, and we'll be happy to help.
Q: Are your products true to size?
A: Yes, our products are designed to be true to size. However, we recommend checking the size chart for specific measurements to ensure the best fit.
Shipping and Delivery
Q: Do you offer international shipping?
A: Yes, Zarveil offers international shipping with free shipping on all orders, without any minimum order requirements. Shipping times and costs may vary depending on your location. Please check our Shipping Policy for more details.
Q: How long does shipping take?
A: Shipping times vary based on your location. Typically, orders within the USA take 3-7 business days, while international orders can take 7-14 business days. For more accurate estimates, please refer to our Shipping Policy.
Q: How can I track my order?
A: Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the courier's website.
Payment and Security
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, PayPal, and other secure payment methods. You can choose your preferred payment option at checkout.
Promotions and Discounts
Q: Do you offer any discounts or promotions?
A: Yes, we frequently offer discounts and promotions. Sign up for our newsletter or follow us on social media to stay updated on the latest deals.
Q: How can I use a discount code?
A: You can enter your discount code at checkout in the designated field. The discount will be applied to your order total.
Custom Orders and Inquiries
Q: Do you offer custom orders?
A: Currently, we do not offer custom orders. However, we are always expanding our collection to include a variety of styles and sizes to meet our customers' needs.
Q: How can I contact customer support?
A: You can reach our customer support team via email at support@zarveil.com or through our online contact form. We strive to respond to all inquiries within 24-48 hours.